Returns / Refunds

RETURN FOR EXCHANGE OF GOODS

In case of exercising the right of return for "exchange of goods", the procedure to follow is the following:

- Write an email to: mangimicoccog@libero.it within 14 days of receiving the purchased product describing the reasons that led to the opening of the return procedure.

- Follow the return procedure communicated by our Customer Service.

Please make sure the products are in the same condition as you received them.
The return of the product must take place within 48 hours of receiving the email received from our Customer Service with the methods to follow, the return will be managed within 3-4 working days following the date of receipt of the returned goods to our warehouse. The outcome of the same will be communicated within the same term (acceptance with Replacement of the product or Refund in case of impossibility of replacement). Refunds are made through the same payment method used by the Customer at the time of purchase on this website, in case of purchase with payment in "Cash on Delivery" the refund to the Customer will be made via Bank Transfer or Paypal, to the coordinates expressed and declared by the Customer via email during his request in the return procedure.

In case of exchange of goods, shipping of the new product to the customer is free only once, but only the costs of returning the product for exchange of goods are borne by the customer.

WITHDRAWAL

In accordance with European legislation, you can withdraw from the contract stipulated with Mangimi Cocco srls within 14 days from the date of delivery of the purchased products.
This means that if for any reason you are not satisfied with the products you have ordered, you simply need to let us know of your intention to return the products within 14 days of delivery.
To comply with the withdrawal deadline, it will be sufficient for you to send us your communication before the withdrawal period expires.
The products must be returned without delay and in any case no later than 14 days from the date on which you communicated your decision to withdraw from the contract with Mangimi Cocco srls .

The price paid will be refunded within 30 days of the date of return of the goods, including delivery costs. NB: only the costs of returning the goods are to be paid by the customer.
We may, however, withhold reimbursement until we have actually received the returned products or until you have supplied evidence of having sent back the products (whichever is the earliest).